Companion Consultancy is committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Your Privacy is Important to us
This notice informs you how we use the information you give us and how we protect your privacy. It also explains your rights under the UK Data Protection Act (update 2018) and the EU General Data Protection Regulations 2018. We abide by UK Law and our data protection regulator within the UK is the Information Commissioners Office.
Collecting of and purpose for your information
We offer services and products to our clients. To provide these, we may need to collect personal data such as name, address, contact details.
We use information held about you in the following ways:
Withholding of the required data may result in an insufficient service being provided.
We may obtain data from individual customers or from employer firms.
Sharing your data
We will not sell or share your information with any other third parties unless we have obtained additional consent from you.
Your rights regarding your data
Security
We have in place a full information security policy, business continuity and disaster recovery plans. We take data security very seriously and have in place we feel the most secure options available to store and transfer your data securely. We can provide details on request.
Where we store your personal data:
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Our contact details
Should you wish to contact us in relation to any issues within this notice, please contact:
Data Protection Officer
Companion Consultancy
40-41 Abbeygate St, Bury Saint Edmunds IP33 1PW
You will be responded to as promptly as possible
Your right to complain
Should you wish to make a complaint in relation to data protection issues relating to our firm, you can contact us as above or you can contact our regulator as follows:
The Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
www.ico.org.uk
Consent
We are required under the Regulations to obtain your consent to our collection, processing, sharing and holding of your personal data. Please ensure you have read this notice fully and accept all that it contains. If you have any queries, please contact us directly. Please contact us should you not be able to read or understand this notice sufficiently.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Companion Consultancy, 40-41 Abbeygate St, Bury Saint Edmunds IP33 1PW
Cookie policy
INFORMATION ABOUT OUR USE OF COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse the website, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Changes to our cookie policy
Any changes we may make to our cookie policy in the future will be posted on this page.
Contact
QUESTIONS, COMMENTS AND REQUESTS REGARDING THIS COOKIE POLICY ARE WELCOMED AND SHOULD BE ADDRESSED TO COMPANION CONSULTANCY, 40-41 Abbeygate St, Bury Saint Edmunds IP33 1PW
Tibbie joined Companion Consultancy in 2021 as an Administrative Assistant while completing her A-level studies. Since then, she has progressed into the role of Digital Marketing Executive, combining hands-on marketing experience with her Digital Marketing degree studies at Anglia Ruskin University.
In her role, Tibbie supports a wide range of digital marketing activities, with a particular focus on social media management, email marketing, content creation, and project coordination. She enjoys helping clients communicate effectively with their audiences and ensuring campaigns run smoothly from start to finish.
Outside of work, Tibbie enjoys going to the cinema, trying new recipes, and spending time with friends and family.
Lucie O’Brien | DIGITAL MARKETING EXECUTIVE
Lucie joined the Companion Consultancy team in March 2023, and is currently in her final year of study to earn her Digital Marketing degree.
As someone who likes to be challenged, Lucie enjoys getting stuck into a variety of digital marketing disciplines, but is at her happiest when she is copywriting, web designing or being creative (even more so if it involves looking at pictures of cute cats!).
Alongside this, Lucie assists Jenny as an Editorial Coordinator for Veterinary Woman, a role she enjoys for its ample spreadsheets!
In her spare time, Lucie enjoys baking her favourite sweet treats (brownies, of course!), travelling, organising events and days out with her friends and fussing over her cat, Pebbles.
With more than three decades of experience in agencies and in-house teams, Jenny still gets as much satisfaction from a successful project as she did when she first started her career. She has worked across a variety of sectors, including education, publishing and science and has a particular soft spot for the veterinary and pet sector, where she can combine her love of animals with her passion for design.
Jenny loves turning ideas into engaging visual communications and can happily lose track of time when immersed in a project. Known for her meticulous approach, she believes great creative work is about more than aesthetics, it’s about understanding the brief, solving problems and getting the finer details right.
Away from her desk, Jenny enjoys running, yoga and gardening. She lives with her family and three cats, who remain entirely unimpressed by her design credentials.
Maddie joined Companion Consultancy in October 2020 as an apprentice Junior Content Producer and hasn’t looked back since! Now a trusted Account Manager, she leads client accounts and projects with creativity and energy, delivering tailored campaigns that not only meet client objectives but also engage audiences in meaningful ways.
Since joining the company, Maddie has achieved a multitude of certificates in online courses based on digital marketing, content creation and SEO, going on to complete her Level 3 Diploma in Content Production. She is now undergoing a Degree Apprenticeship in Digital Marketing with Anglia Ruskin University, and hopes to achieve her Bachelor’s Degree in 2026.
Outside of work, Maddie is happiest when spending time with friends and family, hiking in the Peak District or cooking up a storm in the kitchen.
Amelia Wilson | ACCOUNT MANAGER
Pursuing her passion for digital marketing, Amelia joined Companion Consultancy as a Digital Marketing Apprentice in September 2022. Wanting to widen her knowledge while pursuing her love for animals (especially dogs!), Companion is just the right fit.
Upon joining the team at Companion, Amelia has been training in a range of digital areas and is continuing her learning both on and off the job through her apprenticeship. Amelia enjoys the fact that every day at Companion is different which enables her to extend her knowledge and experiences in both the animal heath and digital marketing field.
Jenny studied equine science at Writtle College and spent some time in equine nutrition before working in sales and marketing in the equine, automotive and retail/wholesale sectors. Her passion for animal health won out however, and she spent sixteen years in the commercial team at Vet Times, working in business development with clients ranging from new start-ups to multinational corporations, and developing creative and innovative print and digital media solutions.
Jenny particularly enjoys working with clients to form a deep understanding of their business and develop bespoke PR and marketing campaigns that meet objectives and make the most of commercial opportunities. Drawing on her extensive media experience, she helps clients identify the stories, partnerships and opportunities that will have the greatest impact.
Alongside her agency role, Jenny is editor of Veterinary Woman, a role that provides valuable insight into the trends, challenges and opportunities shaping the veterinary profession. Working with contributors and industry leaders from across the sector helps her stay closely connected to the people, businesses and issues influencing veterinary practice today.
Outside of work, Jenny is also the founder of a motorcycle trail touring business, combining her love of adventure and the outdoors with her qualification as a trail guide. When she’s not leading tours across East Anglia, she’s usually playing the piano or indulging in arts and crafts.
Katy is a vet, writer and director at Companion Consultancy. She joined the company in 2021 and became a director in June 2024.
Katy has worked in clinical practice for more than 22 years, starting in mixed practice in Cambridgeshire before moving to a small animal practice in Suffolk. She still works in practice part time, covering evening surgery and occasional Saturdays. As well as enjoying being in the consult room, this keeps her up to date with the pressures, priorities and everyday realities of veterinary practice.
Her love of writing began in practice, where she wrote short articles and an ‘ask the vet’ column for local press. Today, she uses her clinical experience, writing skills and creativity to turn complex information into content that is accurate, practical and engaging. Outside of work, Katy plays the violin in the Suffolk Sinfonia, and enjoys spending time with her family and black Labrador, Ferne.
Fiona Farmer | DIRECTOR
Fi worked as an equine vet for over 10 years, which took her from the deserts of Dubai (where the odd camel got treated) to the beautiful Norfolk countryside. Alongside first opinion work, her passion of competition horses led her to FEI officiating, where she has qualified as an FEI 3* official vet. This regularly takes her to international FEI competitions in the UAE, Europe and around the U.K.
Her work at Companion Consultancy is the perfect blend of veterinary, business and creativity, and she enjoys working closely with clients to help create their story. She particularly enjoys being part of such a friendly, hardworking team to bounce ideas off, and support one another.
Dr Susan McKay BVM & S, MRCVS, MBA | DIRECTOR
After 8 years working as a vet in practice, Susan needed a fresh, new challenge. Joining a pet food company meant she gained a great grounding in PR and communications but also gave her an understanding of the needs of commercial organisations.
In 2002, Susan launched Companion Consultancy. We aimed to become companions to our clients, in the sense that we would work alongside them, aligning ourselves to their goals and acting as an extension to their teams. Did it work out that way? We are proud to say that some of the clients that we took on in that first year are still with us, several job roles and companies later.